Privacy Policy

Tupple Agency ("Tupple," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://tupple.agency (the "Website") or engage our web development, design, e-commerce, AI automation, or related services (collectively, the "Services").

By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

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1. Who We Are

Tupple Agency is a full-stack web development agency based in India, serving clients globally.

Registered office: 419-420, Platinum Point, Digital Valley (Mota Varachha), Surat, Gujarat 394105, India

‍Email: contact@tupple.agency

‍Phone: +91 9904643000 / +91 9904614000

For any privacy-related queries, write to us at contact@tupple.agency with the subject line "Privacy Request."

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2. Information We Collect

We collect information in the following ways:

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a) Information You Provide Directly

When you contact us, book a strategy call, subscribe to our newsletter, request a proposal, or engage our Services, we may collect:

• Full name
• Email address
• Phone number
• Company name and job title
• Country / location
• Project details, budget, requirements, and any messages you share
• Billing and payment details (processed through third-party payment providers)
• Any content, files, credentials, or assets you share with us during a project

b) Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address and approximate location
• Browser type, device type, operating system
• Pages viewed, time spent, referring URL, click activity
• Cookies, pixels, and similar tracking technologies

c) Information from Third Parties

We may receive information about you from analytics providers, advertising platforms, social media platforms (LinkedIn, Instagram, Behance, Dribbble), CRM tools, or referral sources.

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3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or proposals
• Deliver, manage, and improve our Services
• Schedule consultations, calls, and meetings
• Process payments and issue invoices
• Send project updates, service emails, and (with consent) marketing communications
• Maintain and improve our Website performance, security, and user experience
• Analyze traffic, conversions, and campaign performance
• Comply with legal, tax, and regulatory obligations
• Prevent fraud, abuse, or unauthorized access

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4. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area, United Kingdom, or other regions with equivalent laws, we process your personal data on one or more of these legal bases:

• Consent — when you opt in to marketing or non-essential cookies
• Contract — to deliver the Services you have engaged us for
• Legal obligation — to comply with applicable laws
• Legitimate interests — to run, secure, and improve our business in ways that don't override your rights

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5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to function properly, remember preferences, and analyze traffic. Categories may include:

• Essential cookies — required for the Website to function
• Analytics cookies — e.g., Google Analytics, to understand how visitors use the Site
• Marketing cookies — e.g., Meta Pixel, LinkedIn Insight Tag, for advertising and remarketing
• Functional cookies — to remember choices and improve experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

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6. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers and sub-processors who help us run our business — including hosting (Webflow, Shopify, AWS, Google Cloud), email (Google Workspace), CRM, analytics, scheduling (e.g., Calendly), payment processors, and communication tools
• Project collaborators such as freelancers or contractors bound by confidentiality
• Legal and regulatory authorities where required by law, court order, or to protect our rights
• Successors in the event of a merger, acquisition, or sale of assets

All third parties are expected to maintain appropriate confidentiality and data protection standards.

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7. International Data Transfers

We are based in India and work with clients and vendors worldwide. Your personal data may be transferred to, stored, or processed in countries other than your own, including India, the United States, and the European Union. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, or reporting requirements. Typical retention periods:

• Inquiry / lead data: up to 24 months after last contact
• Client records and contracts: up to 7 years (for tax and legal compliance)
• Website analytics: as configured by the analytics provider (typically 14–26 months)

When data is no longer needed, we securely delete or anonymise it.

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9. Your Rights

Depending on your jurisdiction (including India's DPDP Act 2023, EU/UK GDPR, and California's CCPA/CPRA), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Object to or restrict certain processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a supervisory authority
• Opt out of marketing communications (via the unsubscribe link in emails)

To exercise any of these rights, email contact@tupple.agency. We will respond within the timelines required by applicable law.

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10. Data Security

We implement reasonable technical and organisational measures — including encryption in transit, access controls, secure hosting, and confidentiality agreements — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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11. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

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12. Third-Party Links

Our Website may contain links to third-party websites, platforms, or tools (e.g., LinkedIn, Instagram, Behance, Dribbble, client case studies). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information.

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13. Client Project Data

When we deliver Services, we may access systems, content, credentials, or customer data belonging to you (the client). This data is handled strictly under the terms of our service agreement and treated as confidential. We do not use client end-user data for any purpose other than delivering the agreed Services.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate when changes were made. Material changes will be communicated through the Website or via email where appropriate.

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15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact:

Tupple Agency419-420, Platinum Point, Digital Valley (Mota Varachha), Surat, Gujarat 394105, India

📧 contact@tupple.agency

‍📞 +91 9904643000 / +91 9904614000

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